CARE AND WARRANTY

CARE

Our LucyforLouie products have a fibre included in manufacture and although they are sealed with several coats of industry specific specialty sealer, it is recommended spills and substances that have high staining possibilities be wiped off reasonably promptly.

As our products are made of GRC... Glass-fibre Reinforced Concrete is the generic term for a high-strength composite stone made with cement mortar (primarily a mixture of cement, sand and a polymer) reinforced with alkali-resistant (AR) glass fibres.

***The composition of our products does not allow a solid 'paint type' look to be possible. Please be mindful that some slight colour variation, which is naturally occurring in concrete products, can sometimes occur. These 'slight' colour imperfections can also often diminish with light exposure.

Clean with warm or hot soapy water – Do not use abrasive materials or solvents on surfaces

Apply protective concrete (or clear) wax regularly. Recommended application of 12 monthly for inside pieces 6 monthly for outside pieces. A clear liquid wax is suffice but MUST be a wax only! NO cutting or abrasive agents included.

If concrete wax (or a clear wax) is not used regularly your lucyforlouie product may require a clear concrete sealer to be re applied yearly (for outdoor use) and 2 yearly (for indoor use) for preservation of your product otherwise your product will age naturally.

Some products may initially have a slight sheen in relation to the sealer which will diminish in time to a more matt appearance.

Our trademark lucyforlouie brand plates reside on our products insuring every purchase you make with us is a genuine lucyforlouie piece. 

FACTS AND FAQ'S

Composition of product - A special mix of GRC materials and cement. GRC stands for Glass-Fibre Reinforced concrete making it substantially stronger than standard concrete. Due to the nature of the manufacturing process, it is also of a much lighter weight.

MaintenanceVery little maintenance is required. Several coats of industry specific specialty sealer have been applied to all products before leaving manufacturing. This helps to repel water and other liquids and will help prevent deep stains from occurring such as red wine. Most spills can be removed using hot soapy water and a soft cloth. By far the best solution is to place the furniture in full sun where the natural sun rays will bleach out any imperfections. We also recommend the application of a clear wax at the beginning and end of each Summer season on your outdoor pieces. By applying twice annually, this will add a protective coating to your outdoor pieces which will give another level of resistance and will aid in the longevity of the furniture remaining like new. 


PlacementDue to the product being lighter than ordinary concrete, in most situations all furniture is also suitable to be placed on balconies and most pieces can be lifted by two able people.

New Zealand weather conditions - Although GRC is lighter than traditional concrete, if your pieces are situated outdoors it is still of a substantial weight to make it an ideal option for use in reasonably extreme New Zealand conditions. From the toughest winters in the Lower South, to the fiercest winds New Zealand can offer, our GRC furniture stands unaffected. The furniture is naturally resistant to the ocean salts of our coastal conditions and tolerant of the extreme sun that our Summers deliver. You could say that it is the perfect outdoor furniture!

In some instances, you may notice some white salt deposits on the surface of your furniture. This is called “efflorescence” and occurs naturally in all concrete products. Basically, it is the natural salts coming to the surface whilst the concrete cures fully. It shows more after a period of rain and will cease over time as the concrete cures. In the meantime, the salts can simply be wiped away with a damp cloth. It tends to show ​more on darker colours as the contrast is greater.

WARRANTY

Our exclusive selection of products are designed, manufactured and hand finished to strict quality standards. To ensure your product has a long life, please see our Care and use guidelines.

Please note when purchasing that all of these products are manufactured & finished by hand in our beautiful Country so there may be a very slight variance between the pictures you see on the website and the product you receive – We believe this gives them their uniqueness, individual character and you the pleasure of knowing your piece is absolutely original.

Our best is done to display as accurately as possible the colours of the products shown on this website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

We warrant to the original purchaser that if your product is used for its intended purpose of sale our materials are free from defect and poor workmanship. This applies from the date of purchase.

Our lucyforlouie lightweight concrete products come with a two (2) year Commercial and Residential manufacturing warranty.

To insure a valid warranty lucyforlouie products must be used for the purpose and function for which they are sold. They must not be used for climbing or standing on and the warranty does not cover general wear and tear, dropping, knocking or miss use. As these products are classified heavy they are a two (2) person lift and must not be dragged. The warranty will be deemed void if the product is used for other than what the product is designed for.

The warranty does not include (and we will not replace or repair product suffering from):

Ordinary wear and tear caused by using the product for its intended purpose.

Effloresce which may appear in the lightweight concrete surface when exposed to the elements this is a natural process.

Damage caused by accident, storm or wind or any other extreme weather occurrence.

Damage caused by mildew, UV degradation or fading.

Damage caused by misuse, neglect or failure to follow our Care and Use Guidelines.

 

Small surface crazing which may appear in the lightweight surface when exposed to the elements as this is a natural process.

Nothing in these warranty terms is intended to limit any condition, guarantee, right or remedy which may be available under the Consumer Guarantees Act 1993, except as permitted by that Act.

With the obvious exception of our bench seating we recommend a 40kg weight restriction on our products and a 30kg weight restriction on our Coffee tables.

TECHNICAL DESCRIPTION   -   Glass fibre reinforced concrete

FINISHING   -   Natural concrete look

COLOURS AVAILABLE   -   Urban grey  -  Charcoal  -  Limestone

SUITABLE FOR INDOOR AND OUTDOOR USE